Collection

Payment methods accepted for your bookings

Guests pay by card on your booking page through Stripe Connect. From the back office you can also record cash, a bank transfer, or send a payment link. Online funds land on your Stripe account.

Four ways to get paid, one record

You connect Stripe Connect from the back office. Then the public booking page collects cards, and you can also record cash, a bank transfer, or send a link.

  1. 01

    Connect Stripe Connect

    Create or link your Stripe merchant account from the back office. Onboarding happens with Stripe; nothing is held on a platform wallet.

  2. 02

    Card on the booking page

    The guest pays when they book, on your page. Payment goes through Stripe Elements, then the confirmation is shown.

  3. 03

    The rest, from the back office

    For a booking you create by hand: cash, bank transfer, or a card payment link. Once it is confirmed, access is sent if a lock is linked.

What you can accept

The public booking page collects cards through Stripe Connect. Cash, bank transfer and payment links start from a booking you create.

  • Booking page

    Card

    Stripe Connect

    Charged when they book. The money is collected on your Stripe merchant account, not on a platform account.

  • Back office

    Payment link

    Card, remotely

    You create the booking and send a link. The guest pays by card on a page in your colours, without coming to the desk.

  • Back office

    Cash

    No online payment

    You record the payment at the desk. The booking is confirmed. Nothing is created at Stripe.

  • Back office

    Bank transfer

    No online payment

    Same idea as cash: you confirm that the transfer arrived. The record stays on the booking.

Stripe Connect, for your page and the directory

One card provider: Stripe. Funds land on your merchant account.

Your booking page

Bookings, events and memberships: guests pay by card on a page in your colours. Collection goes to your Stripe Connect account.

The public directory

When a listing is published in the directory, collection also goes through Stripe Connect. A platform fee applies only on that channel.

Questions about payment methods

Which payment methods are accepted?

Card via Stripe Connect on the booking page, a payment link, cash and bank transfer. Cash and bank transfer are recorded in the back office, not by the guest on the public page.

Does the money reach my account?

Yes for card and payment link: they are collected on your Stripe Connect merchant account. Cash and bank transfer stay outside Stripe: you mark them as received.

Do I need a Stripe account?

Yes to collect cards online. You connect Stripe Connect from the back office. Without a connected account, the booking page cannot take card payments.

Can a guest pay cash online?

No. The public booking page collects by card through Stripe. Cash, bank transfer and payment links start from a booking created in the back office.

Is there a fee on payments?

A platform fee applies when the booking comes from the directory. On your own booking page, that directory fee does not apply. Stripe’s own fees still do.

Does payment unlock the door?

When a lock is linked and the booking is confirmed, the PIN or access link is sent. Without a lock, the confirmation is enough.

Collect on your Stripe account, not on ours

Create your space and connect Stripe Connect. Card, link, cash and bank transfer stay in one place.

Payment methods: Stripe Connect — Cowork.